Right of withdrawal, satisfaction or refund

To exercise the right of withdrawal, the Customer must return all the material received with registration, within 15 days from the receipt of the order. This material must be new and complete, as at the time of receipt of the order, and the products must be returned to us in original condition.
The Customer should send it to the encomendas@sapatariabarata.com email or contact customer support through the number 234 182 010, expressing this intention.

This right of return can only be accepted for products in their original and complete condition (packaging, accessories, manuals) and in good condition.

Products returned incomplete, damaged or used by the customer will not be accepted.

In case of return of the item for which Sapataria Barata has no responsibility, Sapataria Barata will not refund the value of the postage paid by the Customer when he placed the respective order, and the customer will also assume the return shipping costs of the item to be sent to Sapataria Barata .

In case of the exercise of the right of withdrawal, Sapataria Barata will do its best to reimburse the customer quickly, safeguarding, however, that this period will depend on the evaluations that will be made to the material, with a maximum duration of 15 days (counted from the arrival of the same at Sapataria Barata The customer will be reimbursed by the same means by which the payment was made.

Sapataria Barata does not accept returns in situations where the modalities and times provided for by the competent legislation for the communication of the withdrawal exercise have not been respected; or if the product is not packaged in the original packaging or not accompanied by all the original contents.


Exchanges of articles
Items can be exchanged directly in a Sapataria Barata physical store for items of equal or greater value, with a period of 15 days to do so, If the customer is unable to go to a Sapataria Barata physical store, they should contact the online store by e-mail to encomendas@sapatariabarata.com or by phone 234 182 010 and indicate their intention to exchange, however, the exchange procedure will be to return the item(s) to: Sapataria Barata, Av. Santa Joana n. 1 com a 25 de Abril 3810-329 Aveiro and as soon as the return is delivered to the address indicated with the item(s) in good condition, the online store will make the refund, so that you can later place a new order with the items(s) you want.

In case of exchange of item(s) in which Sapataria Barata has no responsibility, the exchange costs are at the customer's expense.


Warranties and after-sales service
All products sold benefit from a guarantee of conformity, without prejudice to the applicable legal guarantees. The shipping fees for the product(s) are borne by the customer. To return the order, the customer must contact our customer service.

Sapataria Barata undertakes to carry out any repairs with the suppliers. Whatever the problem related to your product, it is necessary to send a copy of the invoice, or the warranty certificate of the same, along with the goods. Please note, the warranty does not apply (or applies partially) to the repair of problems resulting from misuse, or non-use in accordance with the manufacturer's specifications for use.

Sapataria Barata cannot be held liable if the manufacturer refuses to apply the warranty. Repair quotes not accepted by the customer may be subject to administrative fees. If you agree with the quote, you must make a bank transfer corresponding to the respective value of the repair.