Português
General Conditions of Use
“General Conditions of Use” determine the rules of use of the site barata and establish the contractual relations between all users of the site www.sapatariabarata.com and the company XPTO-Representações comercio calcado, Lda, the company that owns the site http://www.spapatariabarata.com.
XPTO-Representações comercio calcado, Lda. is a company with its registered office at Avenida Santa Joana n. 1 com Avenida 25 de Abril 3810-329 Aveiro, tax number 503712787, registered at the Commercial Registry Office of S. João da Madeira under number 1446/19960910 and main CAE 47721-R3.
The “General Conditions of Use” presented here are the only ones applicable, unless there is a prior agreement, expressed in writing by the company XPTO-Representações comercio calcado, Lda. may, from time to time, change the provisions of its General Conditions of Use.
By connecting to www.spapatariabarata.com, the customer undertakes to comply with the “General Terms and Conditions of Sale”.
It is considered that when an order is validated, the customer is automatically accepting our “General Conditions of Use”.
User registration
To register on the Barata site, use the “Customer registration” option and fill in the required details. The registration process is very simple. We only collect the information we need to identify you, contact you and provide you with quality, personalized customer service.
The process comprises two phases:
1) Entering the information requested by the website.
2) Confirmation of registration: once you have entered the information requested, you will receive a message at the email address you have provided which will allow you to activate your account on the sapatariabarata.com website. The user of the barata website is responsible for the access elements to your account (username and password) in order to guarantee the confidentiality of your data.
Registration is mandatory for making purchase(s).
My account
The user of the sapatariabarata.com website is responsible for the access elements to their account (username and password) in order to guarantee the confidentiality of their data. Using the “Change details” option, you can view or change your personal details, edit your address book, view orders placed or change your password.
In the event of misuse of the site and regardless of the applicable legal procedure, sapatariabarata.com reserves the right to cancel the user's registration, remove orders and any other type of content.
Barata guarantees the confidentiality of all data provided by its customers. Data is collected and processed securely, preventing its loss or manipulation.
Barata does not disclose or sell its clients' data to third parties, so all information is confidential. Access to the information is restricted, and it is only used for communication with the Customer, processing their orders, namely: payments, shipping and after-sales assistance.
All customers have the right to access, rectify, cancel and object to their data. If you wish, at any time, to stop being part of the Barata database, you can exercise this right by sending an e-mail to: encomendas@sapatariabarata.com.
All orders placed at www.sapatariabarata.com will be placed online via the website: 24/24 and 7/7. The customer will receive confirmation of the order placed and confirmation of availability by e-mail.
Product characteristics
The illustrative photographs of the products presented here do not enter the contractual field and do not replace any commitment on the part of Sapataria Barata. On the other hand, with regard to the specifications and descriptions of the products of our partners or suppliers, Barata declines all responsibility as to the validity of their content.
As the information provided here is based on information supplied to Sapataria Barata by its suppliers, we make every effort to ensure that the information presented is free of typographical errors. However, whenever errors occur, we will correct them as soon as possible. If the information provided does not correspond to the characteristics of the product, the customer will be informed and will have the right to withdraw from the purchase.
Prices
The sales prices indicated on the website are in euros, including taxes and duties. Delivery fees are the responsibility of the customer and are charged at the end of the order, depending on the products selected, the final value and the place of delivery.
Sapataria Barata reserves the right to change prices at any time, but will always apply the price indicated on the website at the time the customer places the order. The website www.sapatariabarata.com reserves the right to modify at any time the information and commercial offer presented on: products, promotions, commercial conditions and services.
Availability
Sapataria Barata respects order deadlines as long as stock is available. In the event that one of the products ordered is not available in stock, Sapataria Barata will contact the customer by e-mail or telephone within 48 hours of the date of the order, Sapataria Barata only presents products for sale that are in stock in its warehouses, and for technical or circumstantial reasons there may be a discrepancy between the quantities presented for sale on the website www.sapatariabarata.com and the quantities in stock.
Delivery method
Products purchased at www.sapatariabarata.com are delivered to Portugal and the Islands
Sapataria Barata delivers orders to mainland Portugal, CTT Expresso to the islands, depending on the destination. Each shipment is accompanied by an envelope containing the following documents: Invoice/Receipt (copy of your order). Product deliveries will only take place on working days.
Delivery time is 3 working days for the mainland, and up to 7 days for the islands, from the moment payment is confirmed.
Delivery times are indicative and are considered valid when there are no physical or structural impediments (e.g. incorrect addresses or force majeure). The price of the products purchased can be added to the amount payable for transportation. The amount will be calculated automatically by the system.
If the order is not received within the time limits indicated, an inquiry will be made with the carriers mentioned above, which may take a few days. The Customer must contact Customer Service, encomendas@sapatariabarata.com and during this period no refunds can be made, as the loss of the order will have to be verified and confirmed.
In the event that the product is not what was ordered or has visible defects, Sapataria Barata advises the customer to return it, sending it to the address of XPTO-Representações comercio calcado, Lda. The customer must also send an e-mail within the following 24 hours, indicating the problem to Customer Service at: Sapataria Barata in the case of deliveries by CTT in which the package has not been checked, the customer will have 24 hours to report the problem to Customer Service by calling 234182010 (Call to national landline).
Any problems must be reported at the time of delivery. Once the package has been delivered by CTT, Barata is not responsible for any problems arising from transportation.
Please note that Sapataria Barata will be obliged to refuse any request for a refund or replacement (right of withdrawal) for products with external defects that have been accepted by our customers at the time of delivery. The right of withdrawal remains valid for defects that are detected by the customer after delivery and in accordance with the terms laid down by law.
In order to avoid any delays, and to enable us to verify data if necessary, the customer must provide us with a telephone number at the time of purchase: A telephone number so that we can contact you at any time of the day.
Sapataria Barata apologizes for the inconvenience caused, but these measures must be taken to protect customers from possible fraud.
Payment methods:
The payment methods available on sapatariabarata.com are: Multibanco, MB Way, Payshop, Visa or MasterCard and Bank Transfer:
The customer settles the order online via sapatariabarata.com using Visa or MasterCard. Once the transaction has been validated, the products will be sent.
Bank Transfer:
The customer settles the order by bank transfer, in which case they must indicate the order number. The details for the transfer will always be visible on the screen and in the e-mail that the customer receives with their order.
The items will be dispatched once the bank has confirmed the transfer. This takes up to 2 days for transfers from Portugal, but up to 8 days for international transfers.
Once the transaction has been validated, the products will be sent.
Multibanco:
The customer settles the order via any Multibanco system, by doing so the company is notified and we can process the order immediately.
Right of withdrawal or refund
To exercise the right of withdrawal, the Customer must return all the material received with registration within 15 days of receiving the order. This material must be new and complete, as it was when the order was received, and the products must be returned to us in their original condition.
The Customer must send an e-mail to encomendas@sapatariabarata.com or contact customer service on 234 182 010 (national landline), stating this intention.
This right of return can only be accepted for products in their original condition and complete (packaging, accessories, manuals) and in good condition.
Products returned incomplete, damaged or used by the customer will not be accepted.
In the event of an item being returned for which Sapataria Barata has no responsibility, Sapataria Barata will not reimburse the value of the postage paid by the customer when he placed the order, and the customer will also be responsible for the return postage of the item to be sent to Sapataria Barata.
In the event of exercising the right of withdrawal, Sapataria Barata will do its utmost to reimburse the customer promptly, although this period will depend on the evaluations that will be carried out on the material, with a maximum duration of 15 days (counting from its arrival at Sapataria Barata The customer will be reimbursed by the same means by which they made the payment.
Sapataria Barata does not accept returns in situations where the procedures and time limits laid down by the competent legislation for communicating the exercise of withdrawal have not been respected; or if the product is not packaged in its original packaging or is not accompanied by all the original contents.
Exchanging items
Articles can be exchanged directly at a Sapataria Barata physical store for articles of equal or greater value, with a period of 15 days to do so. If the customer is unable to go to a Sapataria Barata physical store, they should contact the online store by e-mail at encomendas@sapatariabarata.com or by telephone at 234 182 010 (Call for national landline) and indicate their intention to exchange, however the exchange procedure will be to return the article(s) to: Sapataria Barata, Av. Santa Joana n. 1 com a 25 de Abril 3810-329 Aveiro and as soon as the return is delivered to the address indicated with the item(s) in good condition, the online store will refund you, so that you can subsequently place a new order with the item(s) you want.
In the event of an item(s) being exchanged for which Sapataria Barata has no responsibility, the exchange costs will be borne by the customer.
All sales made outside the European Union will be considered final and cannot be returned.
Guarantees and after-sales service
All products sold come with a guarantee of conformity, without prejudice to applicable legal guarantees. Shipping charges for the product(s) are borne by the customer. To return the order, the customer should contact our customer service department.
Sapataria Barata undertakes to make any repairs with the suppliers. Whatever the problem with your product, a copy of the invoice or warranty certificate must be sent with the goods. Please note that the guarantee does not apply (or only partially applies) to the repair of problems resulting from misuse or non-use in accordance with the manufacturer's specifications.
Sapataria Barata cannot be held responsible if the manufacturer refuses to apply the guarantee. Repair estimates not accepted by the customer may be subject to administrative fees. If you agree with the estimate, you must make a bank transfer corresponding to the amount of the repair.
Disputes and liability
For the resolution of any and all disputes arising from the interpretation or execution of these General Conditions, the District Court of Aveiro shall have jurisdiction.
Sapataria Barata shall not be liable for delays or breach of contract for reasons of force majeure: disruption, total or partial strike, postal services and means of transportation or communication, flood, fire or war.
Sapataria Barata is not liable for any indirect damage: loss of profit, loss of opportunity, damage or fees that may arise from the purchase of any product presented on the site.
Although our products have performance compatible with professional use, Sapataria Barata is not aimed at a professional audience. Therefore, Sapataria Barata cannot be held liable for any damage resulting from a professional activity.
Content information
The website www.sapataraiabarata.com is intended for private use only. The reproduction, transfer, distribution or storage of the contents of sapataraiabarata.com without prior written authorization is prohibited for other purposes.
To facilitate access to other content, www.sapatariabarata.com may include links to other websites. This does not mean that sapatariabarata.com endorses these sites or recommends these products and services and declines all responsibility for their content. Customers accessing an external link must read and accept the terms and conditions of that site before using it.
The product catalog on www.sapatariabarata.com is independent of the physical stores, both in terms of price and quantities in stock.
All promotional campaigns have limited and exclusive stock for online sales, and it is the philosophy of the website, www.sapatariabarata.com, that the store's campaigns are identical to those of its physical stores.