Frequently Asked Questions
How do I place my order?
Choose the item(s) you want to buy and add them to your cart. Choose the Checkout option. If you are a registered customer, log in, otherwise register on our website. Tell us your shipping address, choose your payment method and finalize your order.
You will receive an e-mail with the order form
in your inbox
Can I pick up my order in store?
Yes. When you finalize your order, select the shipping address of the BARATA store where you wish to receive it. We will contact you when the order arrives. You must show ID and the order code (e.g. ZMBAWWBIV) when you pick up your order from the store.
Can I return my order?
Returns can be made within 15 days of receiving your order. Returns are made by contacting customer service in advance (by phone or e-mail) and sending the item to be returned to the billing address, always indicating the order number.
You also have the option of returning the item
in-store (we do not issue refunds in physical stores).
All sales made outside the European Union will be considered final and cannot be returned.
Can I exchange items?
Items can be exchanged directly in a BARATA store, for items of equal or greater value, within 15 days. (We do not issue refunds in physical stores.)
Does it cost money to return or exchange my order?
Yes, return and exchange postage is at the customer's expense. You can send us your order by post.
You can always choose to exchange your order in a BARATA physical store and there will be no cost to you.
What payment methods are available?
The payment methods accepted are Multibanco Reference, MBWAY, Credit Card, Payshop and Bank Transfer.
How long do I have to pay for my order?
It depends on the payment method, but the latest you can pay for your order is 11.59 p.m. on the day of purchase. BARATA reserves the right to cancel the order at 11.59 p.m. each day.
Can I pre-book items for online shopping?
We do not pre-book items. It is BARATA's policy to keep sales fair for each customer.
How long does it take for my order to arrive?
Mainland Portugal (Domicile and Pick Up points) 1 to 3 working days
Madeira and Azores (Domicile) 5 to 7 working days
Europe (Home) 4 to 8 working days
International-Rest of the World (Domicile) 5 to 10 working days
How can I track my order?
Items are sent with a tracking number so that you can follow the order. This number is sent via e-mail and you can use it to track your orders using the link provided. Simply enter the tracking number and you will automatically receive information about your order's movements, location and shipment.
Is the stock that appears on the website the general stock or just the online stock?
The stock available on the site is general and corresponds to the stock in the Sapataria Barata stores (unless there is a computer error).
How can I recover my password?
In the Login section you have the possibility to recover your password, where it says Forgot your password?